Customer Success Manager - Rental

February 25

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UVeye

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UVeye is a company that provides automated inspection systems for the automotive industry, catering to sectors such as dealerships, auctions, fleets, and assembly lines. Their solutions are designed for enhancing security and operational efficiency within these domains. UVeye's offerings aim to streamline inspection processes, making them faster and more accurate. The company operates globally, with offices in the USA and Israel, and works with partners including major automotive manufacturers.

Under Vehicle inspection • Computer Vision • Threat detection • Image processing • Homeland security

51 - 200 employees

Founded 2016

🔐 Security

📋 Description

• At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. • Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. • At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. • Our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. • Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. • We are looking for a Customer Success Manager, Rental who is on a mission to establish and sustain partnerships with our rental car company clients based on customer service, value, and ROI. • A day in the life and how you'll make an impact: Building strong customer relationships based on your ability to earn their trust and deliver - creating UVeye champions. • Hire, train, and manage the UVeye staffing for rental customer locations. • Train and educate customers to effectively utilize UVeye and integrate the system into their current processes. • Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging UVeye. • Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients. • Analyzing key account statistics, engagement, and performance metrics and leveraging these to educate clients and UVeye team members to drive performance. • Simultaneously and successfully managing multiple client relationships. • Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.

🎯 Requirements

• 5+ years of experience in a Customer Success, Account Manager, or similar role – preferably in a SaaS. • Proven experience in managing multiple strategic accounts and projects. • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. • Passionate about customers. • Hunger to work in a hyper-fast-paced and ever-changing environment. • Superior organization and prioritization skills, along with focused attention to detail. • Commercial savvy. • Technical attitude, including general knowledge of software, dashboards, analytics, and CRM platforms. • A general understanding of the automotive or rental car space is an advantage! • Willingness to travel domestically up to 50% of the time.

🏖️ Benefits

• Competitive Medical, Dental, Vision. • Company 401k Match. • 20 PTO days, Company paid holidays. • Career growth as we scale across the US.