Customer Success Manager

2 days ago

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $126.4k - $180.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Veeam Software

WebsiteLinkedInAll Job Openings

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 Private Equity Round on 2019-01

Description

• Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. • With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. • The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. • Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running. • The Veeam Enterprise Customer Success Manager is a high-touch, customer advocate responsible for ensuring strategic Veeam customers are successful leveraging Veeam solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies.

Requirements

• Prior customer success related work experience is required • Experience developing and communicating new ideas and proposals for Customer Success team improvements • Project management experience • Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns • Ability to adapt to changes in roles and responsibilities • Self starter with a passion for customer success • Experience gathering and analyzing customer success metrics including current usage and key growth stats • Strong business acumen with experience in leading projects in a methodical and goal-oriented manner • Understands Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365 • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)