Senior Account Manager

15 hours ago

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VGS

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Data Security • PCI Compliance • Payments • Payments Infrastructure • Tokenization

201 - 500

Description

• VGS is the world's leader in payment tokenization. • Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack. • You’ll be managing a portfolio of customers, mainly top-tier and strategic ones. • You’ll be responsible for overseeing the lifecycle and understanding each customer’s business objectives. • Driving adoption and tracking outcomes leading to renewals, expansion, and advocacy across your portfolio. • You will organize and lead cross-functional tasks at VGS, specific to the needs of clients in your portfolio.

Requirements

• 4+ years of customer-facing experience, mainly as an Account Manager • Prior experience increasing satisfaction, driving adoption, retention, and revenue expansions • Experience growing an existing account base, comfortable with pitching new products and negotiating • Experience in maintaining a minimum of 95% renewal revenue to minimize churn • Drive new business growth through greater customer advocacy • Experience working with complex, multi-divisional, multi-geographical customers • Experience driving process improvement and building new processes in a startup environment • Strong leadership, project management, presentation skills and a bias for action • A high-degree of empathy, impressive executive presence, and communication abilities • Ability to create structure in ambiguous situations and design effective processes • Experience working cross-functionally with Sales, Product, Marketing, Engineering and more. • Experience with tokenization, payment processing, cryptology, and security products highly desired • Out of the box thinker that thrives in a fast paced startup environment. • BA/BS preferred

Benefits

• Flexible work hours and flexible PTO • Competitive health benefits • VGS stock options • 401k plan, with employer matching 4% and immediate vesting (available only for US employees) • Life & disability insurance • Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees) • Global parental leave program • Employee Assistance Program • Home Internet reimbursement • New hire home office set up allowance • Professional learning reimbursement