Senior Account Manager

September 24

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Domaine

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Web Development • eCommerce Development • UI Design • UX Desgin • Shopify

51 - 200

Description

• Serve as the point of contact for the client, conducting regular check-ins and handling escalations and upsells • Identify new client opportunities and act as liaison to pitch clients on such opportunities • Work with the production teams to appropriately resource client needs • Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals • Collaborate on and run Growth Councils • Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations • Present upsell opportunities as appropriate • Act as a backchannel to communicate production team’s concerns to the client • Identify and solution project risks in collaboration with the production team • Fully understand the client objectives and project goals and articulate them clearly • Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs • This role will require some travel to company and client locations. Travel time may be outside of working hours.

Requirements

• Excellent communication, public speaking, and customer service skills • A passion for people, digital platforms and ecommerce. • Good technical skills and familiarity with the fundamentals of web development • Familiarity with web design and usability best practices and trends. • Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, and Apple Keynote. • Able to learn other tools (Jira, Trello, Slack, Teamgantt). • Positive Attitude: enthusiastic and able to contribute at any given stage throughout the process; actively takes the lead on a given task and can pitch in wherever help is needed. • Excellent written and verbal communication skills; able to confidently express ideas and also knows when to listen. • Excellent organizational and time management skills. • And a desire to learn and grow with the agency!

Benefits

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities