Senior Account Manager

September 19

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Zelis

WebsiteLinkedInAll Job Openings

healthcare payments • payment integrity • payment accuracy • healthcare bill review • electronic payments

1001 - 5000

💰 $20.1M Venture Round on 2020-01

Description

• The Sr. Account Manager will have responsibility for overall management of key client relationships to deliver best-in-class service and provide proactive solutions. • Work closely with Sales and Account Management leadership on sales opportunities for existing clients. • Build and maintain outstanding partnerships with key client accounts; create and maintain robust account plans. • Analyze performance results for trending analysis and opportunity relating to key client/revenue accounts. • Perform stewardship meetings & proactively identify upsell opportunities as well as opportunities to enhance client satisfaction. • Identify education and training opportunities to key client accounts as needed. • Participate and support ZELIS RFP processes/procedures as needed. • Advise senior level management on client issues; seek guidance, as needed, to develop internal and external solutions.

Requirements

• 5+ years' experience working in a healthcare or healthcare IT account management and/or similar role. • Health Plan/TPA or Payer experience strongly desired but not required. • Dynamic interpersonal skills that will enable developing a strong rapport with clients and with internal stakeholders to achieve maximized results and client satisfaction. • Ability to clearly communicate with the client and internal ZELIS stakeholders. • The sense of urgency; ability to multi-task. • Thorough knowledge of Excel and other MS Suite products. • Thorough knowledge of Salesforce. • Has developed knowledge of the assigned client base. • Demonstrated ability to retain, upsell and maximize existing service lines. • Demonstrated ability to introduce new product lines to clients.