Call Center Specialist

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Vesta Healthcare

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51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Description

• Nice to meet you, we’re Vesta Healthcare. • Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. • We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. • We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. • Vesta is the Roman name for the goddess of home, hearth and family. • We see Caregivers and recognize the power and potential they embody. • More than just assistance, Caregivers are eyes, ears and hands in the home. • Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. • That is where Vesta Healthcare comes in. • Our program provides Caregivers with a personalized clinical team in their pocket. • Our team links Caregivers to the people they care for and the other providers involved in their care. • It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them. • We’re looking to add to our team of experts who care deeply about our mission. • Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. • We strive to continuously learn, explore, experiment and achieve results.

Requirements

• Fluency in English and Spanish/Mandarin/Cantonese/Russian (required) • 2-3 years of inside sales, call center, sales/business development, telephonic outreach, recruiting, or other similar experience (required) • Comfortable being on the phone throughout the day (required) • 1-3 years experience working in customer service (preferred) • A Bachelor's degree or equivalent work experience (preferred) • The ability to understand and articulate the benefits of our program • The ability to exercise judgment independently and voice noticeable issues or trends • Strong verbal and written communication skills; is able to communicate professionally with patients and customers • Strong problem solving skills; able to identify problems and escalate when appropriate • Excellent organizational skills and ability to multitask • Passion about healthcare and affecting change in the current healthcare environment • A strong proficiency in computer software navigation • Ability to perform duties as assigned or requested • Comfort in a dynamic and always evolving startup environment

Benefits

• Competitive health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us • paid vacation • sick/personal days • 12 paid holidays • one time reimbursement to set up your home office • monthly reimbursement for internet or other home office expenses • monthly gym reimbursement to be used for gyms, online classes, etc • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more • Pre-tax Flex Spending/Dependent Care/Transit accounts • 401k plus match