Senior Customer Success Engineer

October 24

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Veza

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authorization • Cloud Security • identity security • access governance • privileged access

51 - 200

Description

• Act as a Trusted Advisor, providing technical guidance on how Veza integrates into customer environments. • Design innovative and practical end-to-end technical solutions that align with business strategies and objectives. • Develop a deep understanding of customer architecture to prioritize their needs in escalations and product planning. • Train customers to become self-sufficient with the Veza platform. • Conduct Quarterly Business Reviews in collaboration with the Customer Success Management (CSM) team. • Perform health checks in customer environments to identify risks and assess overall value realization, including actionable recommendations for technical success.

Requirements

• Bachelor’s Degree or equivalent experience. • At least 8 years in a solution or technical architect role focused on deploying Identity and Access Management (IAM) solutions. • Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS. • Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock). • A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity. • Experience in a technical customer-facing position at a software company. • Willingness to work outside of standard hours to collaborate with global IT services teams. • Familiarity with REST APIs and SDKs. • Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL). • Experience with provisioning architecture and HRMS platforms. • A proactive individual who excels in a dynamic, fast-paced startup environment with shifting priorities and tight deadlines.

Benefits

• Competitive salary and equity packages • 401(k) retirement plan • Pre-tax health care, dependent care, and commuter benefits (FSA) • Flexible medical, dental, and vision benefits • Parental leave • Flexible Time Off • Monthly Connectivity Stipend