Account Manager

November 6

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VikingCloud

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Cloud • Artificial Intelligence • Endpoint Security • Penetration Testing • Assessment Validation

1001 - 5000

Description

• This role provides specialized assistance to customers regarding support of services purchased. • Establish trusting relationships with customers resulting in loyalty and referrals. • Maintain existing revenue streams by increasing customer satisfaction. • Identify opportunities for new revenue through contact with current customers. • Decrease the likelihood of customer cancellation by increasing VikingCloud value. • Create and update customer records in Salesforce for accurate tracking of customer communications. • Outbound calling customers, follow scripts, track customer communication in Salesforce. • Assist sales team in demonstrating Online Portals for potential and existing customers. • Conduct QBR meetings.

Requirements

• 5+ years of Account Management experience. • Experience in the Cybersecurity and Compliance field is preferred. • Experience with MS Office Professional, Salesforce and Outbound tools. • Good interpersonal skills; ability to effectively interact with a wide variety of people. • Must have professional demeanor and ability to prioritize and work in a fast-paced environment. • Ability to function independently with minimum supervision. • 2 year or 4 year college degree preferred.