Carrier Relations Manager - LATAM

4 days ago

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Vonage

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Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Own, and execute the strategy and plan for Latin American countries and ensure Vonage has the best connectivity products and services to meet our customers' needs. • Responsible for all connectivity suppliers to Vonage network for SMS in the region. • Collaborate with the local sales, operations, and product teams to fully understand the market requirements • Build new connectivity with Carriers and Partners across Messaging, and other network services • Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end • Build and maintain strategic relationships with key Carrier partners • Position Vonage as the partner to work within the Carrier community through industry engagement, thought leadership, and partnership • Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and the broader organization • Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and an excellent service • Define customer support standards with carriers and partners, including a robust escalation process • Be the go-to person for your markets

🎯 Requirements

• Strong technical, commercial, and operational understanding of the Messaging landscape • Confident to communicate at all levels, including at local conferences on behalf of Vonage • Knowledge of how the local markets are regulated, operated and managed • Experience working with Carriers Globally • Fluent Spanish and English language skills • Must be willing and able to travel as needed • Strong network of contacts in the industry • Comfortable working remotely across multiple time zones • IOS or Windows proficiency • Tableau experience is a plus • G-Suite • Located near in CDMX