Account Manager - UK

2 days ago

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Voyc

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Monitoring 100% of customer interactions to ensure compliance & improve customer outcomes

artificial intelligence • machine learning • natural language processing • SaaS • call centre

11 - 50

💰 Seed Round on 2022-03

Description

• Serve as a primary point of contact for a portfolio of over 30 customers in the financial services industry. • Build strong customer relationships and act as a trusted advisor, understanding their unique business needs and providing tailored solutions. • Conduct regular check-ins and proactive outreach to ensure customer satisfaction, adoption, and retention. • Collaborate closely with cross-functional teams, including Sales, Product, and Engineering to drive product enhancements. • Handle contract negotiations, particularly with economic buyers. • Handle contract renewals, particularly with economic buyers. • Provide high-level technical support and guidance to both technical and non-technical users on Voyc’s compliance monitoring software. • Conduct regular business reviews with customers, analysing usage data, making strategic recommendations, and taking proactive measures to mitigate risks and address any concerns. • Build and present reports, analyse data, and interpret statistics. • Identify opportunities for upselling and expansion within the customer base. • Regularly engage with stakeholders at various levels, including C-suite executives, and attend client-facing events such as awards dinners. • Understand and communicate the value of our solutions, ensuring clients realise a return on their investment. • Apply analytical and creative problem-solving skills to address client queries and enhance their experience with our solutions. • Stay up-to-date with industry trends and regulations related to compliance monitoring in the financial services sector.

Requirements

• A minimum of 5 years of previous experience in an Account Management role is required. • At least 5 years of experience in a software-related role with a strong understanding of technical solutions. • Expertise in Excel. • Solid understanding of and experience with contract writing. • Proficiency in HubSpot is a bonus. • Strong analytical abilities with the capacity to interpret and present data in a way that is easily understood by clients. • Excellent interpersonal and communication skills, with the ability to engage and build rapport with clients and stakeholders at all levels. • Must be based in the UK, with the ability to visit clients weekly. • Must have a car and a valid driver’s licence for client visits. • Flexibility and willingness to attend evening functions and events where client engagement is key. • Proactive and self-motivated with a results-oriented mindset. • Knowledge of the financial services industry and compliance regulations is advantageous.

Benefits

• Base salary: £40 000 K • Commission: 1% of the retained Annual Recurring Revenue (ARR) from that specific customer contract renewal. • Option to reduce your basic salary in exchange for share options • A supportive, growth-oriented team culture that aligns with your personal goals • Flexible working hours • Innovative leave policies • Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event in Cape Town • An inclusive and representative workplace