Customer Success Associate

21 hours ago

Apply Now

Receive Emails with Similar Jobs

Vozy

WebsiteLinkedInAll Job Openings

Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation

51 - 200

💰 $1M Debt Financing on 2022-10

Description

• Generate value for our customers at every step of the customer lifecycle • Serve as project coordinator during customer on-boardings and facilitate internal initiatives across teams • Provide operational support within Client Services • Serve as an additional point of contact for customers and first line of defense for escalations • Execute tactical measures that improve user adoption of Vozy • Work with Vozy's most valuable customers to understand their needs and help them succeed • Understand why customers use Vozy and how they can get more value from the product • Provide feedback to the product team on customer requests for product enhancements • Communicate progress, opportunities and risks internally and externally, including analysis of product performance and optimization opportunities • Responsible for revenue retention and growth in accounts

Requirements

• At least one and a half years of professional work experience • Proficient in Excel

Benefits

• Remote work 100% (contractor) • Paid Health insurance • 20 vacation days • Day off to celebrate your birthday • 20 annual public holidays • 10 days off to take care of you • 10 days disability • Maternity / Paternity leave • Co - work • Platzi license to keep learning and growing • Happy hour bonus • Annual office supplies voucher • Referral bonus • Stock Options