Client Relationship Manager

4 days ago

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $58.7k - $92.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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VSP Vision Care

WebsiteLinkedInAll Job Openings

Vision Benefits • Eye Health Management • Charity Care and Community Outreach • Health-Focused Vision Care • Government Market Solutions

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

Description

• Manage key accounts. • Lead corporate-wide efforts to develop efficient and effective processes that enable VSP to service both the customer and serve the organization’s strategic initiatives. • Act as expert advisor and liaison on client service and marketing-related projects and issues. • Collaborate with account team and internal business partners on strategies that drive growth and strengthen account relationships. • Utilize market knowledge, research, and direct customer input to identify current and future customer requirements ensuring expectations are defined, understood, and integrated into product and/or service offerings. • Act as primary conduit for strategic marketing initiatives by promoting the value of Eyefinity products to key accounts through satisfaction results, service performance results, technology advancements, and quality or production advancements. • Develop solutions that meet key account needs and fit within the organization’s products and processes. • Develop and maintain relationships with clients to identify and address requirements as they relate to the organization’s products and service offerings. • Function as primary service contact to achieve and maintain high satisfaction levels and ensure client retention; document-specific account requirements and work back with Product Management team for inclusion in product roadmap. • Participate in and facilitate key account meetings. • Develop and manage the implementation process to ensure key accounts are implemented according to requirements and performance standards; work with internal business partners to address custom key account requirements; ensure account requirements are documented and communicated. • Proactively monitor key accounts to identify problematic issues; escalate client issues to the appropriate business partners and drive solutions as needed.

Requirements

• Bachelor’s degree in Business Administration or related field or equivalent experience • 2+ years of account management experience • In-depth understanding of software and/or optical industry • Demonstrated expertise with all VSP Vision products and services • Strong leadership and communication skills with ability to influence business partners and effectively partner with senior-level management • Ability to manage multiple concurrent account implementations and business issues • Strong understanding of VSP Vision business objectives and the business environment • Proven ability to adapt to change quickly and work effectively within an agile environment • Skill to target communication to audiences including VSP management and outside organizations • Proven problem identification and solving capabilities • Ability to travel 25%-50% of time