Vice President - Optometry General Manager

March 22

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VSP Vision Care

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VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

Vision Benefits • Eye Health Management • Charity Care and Community Outreach • Health-Focused Vision Care • Government Market Solutions

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

📋 Description

• Lead Optometry growth, P&L, operations, and business performance to deliver on mission, vision, and strategic objectives and goals. • Responsible for the teams, planning, processes, systems, and laboratory to grow and support day-to-day operations of Optometry locations. • Develop business strategies to increase performance of Optometry locations • Responsible for Optometry business P&L and KPI performance in alignment with VSP Vision enterprise financial and business goals • Lead, develop, and direct the clinical and field management team in the execution of sales, services, clinical and retail activities and processes • Oversees and directs operational activities impacting retail, clinical, and labor operations, and laboratory to help deliver brand experience across locations • Lead integration planning and execution in partnership with VSP integration team and shared services leadership • Lead the team’s ongoing execution of work streams supporting the strategic objectives and goals • Direct, define, and implement systems and procedures across the division to position the business to execute • Participate in and oversee the preparation of the operating and capital budgets and reforecasts in coordination with Finance and the VSP executive team • Cultivate a customer-centric operations culture. • Ensure the customer’s experience is constantly evolving and drive a proper balance between customer needs and business priorities • Establish and enforce policies to ensure personnel development, accountability, and positive working relationships among departments and clinical teams • Ensure compliance with all legal and regulatory guidelines • Oversee the develop the systems, processes and organization structure needed to effectively scale operations to support rapid growth • Ensure effective communications are maintained within VSP Global and externally. Where appropriate, inform employees as to plans and progress. • Conduct employee discussion sessions at regular intervals • Monitor the performance of direct reports, provide prompt and objective coaching and counseling and conduct performance reviews. • Responsible for Culture and aligning with company Culture

🎯 Requirements

• Bachelor’s degree in business or related field or equivalent experience • Ten years of experience with clear progression to senior leadership/management roles, leading and motivating cross-functional interdisciplinary teams to achieve strategic goals • Participated in acquisitions and integration of those acquisitions • Experience managing business operations • Previous optical experience with an emphasis on both the clinical and optical components of the business • Extensive knowledge of retail supply chain management • Extensive knowledge of revenue cycle management • Experience in inventory management, demand planning, and supply chain management • Experience with Optical Laboratory • Extensive experience paving the way to enable and support growth in the company • Experience defining and rolling out systems, processes, and organizational design. • Experience in both large and small organizations. • Startup experience preferred (or a startup division within larger enterprise)