Technical Support Engineer

5 days ago

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WalkMe™

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SaaS Solutions • User Experience • Customer Support • Online Training • Customer Experience

1001 - 5000

💰 $90M Series G on 2019-12

Description

• WalkMe pioneered the Digital Adoption Platform to transform the user experience • Trusted point of contact for WalkMe's customers, from sales to renewals • Delivering prompt solutions, ensuring high customer satisfaction, contributing to knowledge base • Current Schedule: Thursday - Sunday 3 pm - 12 am PT

Requirements

• 1+ year experience in software support or customer service • Beginner to intermediate knowledge of HTML, jQuery, CSS • Problem-solving mentality with a customer-first mindset • Experience communicating in variety of formats (written, live chat, conference calls, in-person) • Comfortable using application logs, browser dev tools, and other tools to investigate issues • Ability to work independently, with little direct supervision and as part of a team • Excellent analytical and organizational abilities • Must be able to work weekend, evening hours, and holiday shifts as required

Benefits

• Comprehensive Health Care Coverage for our Employees and Families • 401(k) program with company matching (up to $5,000) • Vacation policy to encourage a healthy work-life balance • Flexible Work Arrangements: remote/hybrid and flexible hours • Professional Development opportunities