Technical Support Engineer
October 30
🇺🇸 United States – Remote
💵 $70k - $80k / year
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
Description
• WalkMe pioneered the Digital Adoption Platform to transform the user experience • Trusted point of contact for WalkMe's customers, from sales to renewals • Delivering prompt solutions, ensuring high customer satisfaction, contributing to knowledge base • Current Schedule: Thursday - Sunday 3 pm - 12 am PT
Requirements
• 1+ year experience in software support or customer service • Beginner to intermediate knowledge of HTML, jQuery, CSS • Problem-solving mentality with a customer-first mindset • Experience communicating in variety of formats (written, live chat, conference calls, in-person) • Comfortable using application logs, browser dev tools, and other tools to investigate issues • Ability to work independently, with little direct supervision and as part of a team • Excellent analytical and organizational abilities • Must be able to work weekend, evening hours, and holiday shifts as required
Benefits
• Comprehensive Health Care Coverage for our Employees and Families • 401(k) program with company matching (up to $5,000) • Vacation policy to encourage a healthy work-life balance • Flexible Work Arrangements: remote/hybrid and flexible hours • Professional Development opportunities
Apply NowSimilar Jobs
October 30
Provide technical support for Linux and AWS at JetRails.
October 30
Technical Support Engineer for Postman's leading API collaboration platform.
October 22
Support Engineer for treatment chemicals and equipment at Solenis in Georgia.
October 20
DNSnetworks seeks Level 1 IT Support Technicians for North American customers.
October 11
Support Engineer at Northbeam, assisting customers in technical e-commerce insights.