Healthcare Customer Service Representative

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Healthcare • Business Process Outsourcing • Customer Service • Customer Experience

10,000+

Description

• Answer inbound phone calls for clients' members • Answer questions related to healthcare benefits • Handle high volume of incoming calls • Gather customer information and fulfill needs • Resolve customer issues via one-call resolution guidelines • Evaluate and identify opportunities for process improvements • Maintain balance between company policy and client benefit in decision-making

Requirements

• High school diploma or GED • Ability to pass a drug screen and background check • Healthcare background experience is a plus • Comfortable with medical terminology • A dedicated work area, free from distractions and background noises • Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) • Strong decision-making and analytical abilities • Ability to identify customer needs and articulate products and services • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player

Benefits

• Medical • Dental • Vision • 401K • Earned PTO