Healthcare β’ Business Process Outsourcing β’ Customer Service β’ Customer Experience
10,000+
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Healthcare β’ Business Process Outsourcing β’ Customer Service β’ Customer Experience
10,000+
β’ Answer inbound phone calls for clients' members β’ Answer questions related to healthcare benefits β’ Handle high volume of incoming calls β’ Gather customer information and fulfill needs β’ Resolve customer issues via one-call resolution guidelines β’ Evaluate and identify opportunities for process improvements β’ Maintain balance between company policy and client benefit in decision-making
β’ High school diploma or GED β’ Ability to pass a drug screen and background check β’ Healthcare background experience is a plus β’ Comfortable with medical terminology β’ A dedicated work area, free from distractions and background noises β’ Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) β’ Strong decision-making and analytical abilities β’ Ability to identify customer needs and articulate products and services β’ Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime β’ Highly developed sense of integrity and commitment to customer satisfaction β’ Meet all attendance and dependability requirements β’ Be a team player
β’ Medical β’ Dental β’ Vision β’ 401K β’ Earned PTO
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πΊπΈ United States β Remote
π΅ $100.8k - $132.5k / year
π° Series D on 2021-03
β° Full Time
π‘ Mid-level
π Senior
π Customer Support
π½ H1B Visa Sponsor