Customer Support Associate - Employee Assistance Program

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CVS Health

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Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+

Description

• Support the provision and use of employee assistance and behavioral health benefits. • Coordinates employee assistance and behavioral health benefits and employer resources. • Reviews member's needs and communicates relevant services and resources. • Administers policies and procedures for the Employee Assistance Program. • Executes routine and non-routine business support tasks for the Care Partner Program. • Follows area protocols to provide effective support. • Answers calls, understands call purpose, and completes research to identify providers. • Maintains accurate documentation meeting risk management and regulatory requirements. • Proactively listens and addresses inquiries, resolving issues as a single point of contact. • Assesses client’s needs and researches pertinent services and resources.

Requirements

• 1 year of customer service and call center experience. • 1 year experience in a social, psychological or human service field. • Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.). • Workspace is fully remote with specific privacy requirements. • Reliable internet with minimum speed requirements.

Benefits

• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan available. • Fully-paid term life insurance. • Short-term and long-term disability benefits. • Well-being programs and education assistance. • Free development courses. • CVS store discount. • Paid Time Off or vacation pay. • Paid holidays throughout the calendar year.