Field Operations Analyst

3 days ago

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $58k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Webster Bank

WebsiteLinkedInAll Job Openings

Commercial Banking • HSA Bank • Consumer Bank • Small Business • Asset Based Lending

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

Description

• Performs centralized account reviews for Banking Centers and Business Banking Teams • Identifies and prioritizes high risk account types for review completion • Compiles Account Review findings and recommends corrections • Reviews new account bank policies, programs and procedures to ensure compliance and makes recommendations for updates as needed • The Field Operations Analyst works with the Field Operations team to help drive operational standardization, in a cost-effective manner, to foster long-term productivity, efficiency, and quality client service • Will work on various projects and administrative tasks as determined by The Managing Director of Field Operations & Administration • Conducts detailed Account Reviews of Banking Centers & Business Banking Teams • Ensures that results and corrections of the Account Reviews are communicated using NARP and/ or written means • Collaborate with assigned FO Partner to communicate review findings to ensure a consistent and united message • Prepare and communicate monthly reports to Consumer Banking Leadership Teams and analysts as needed for the BCN Operations Scorecard • Identify critical procedural/process deficiencies in relation to new accounts and recommends updates to account procedures, guides, and training objectives • Attend Regional Meetings to provide coaching and procedure updates as needed • Ensure compliance with all regulations, policies, and procedures

Requirements

• 3+ years operations experience, including Banking Center experience preferred • Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required • Requires a deep knowledge of new account opening and review policies and procedures including specialty and business account types • Strong communication skills • Knowledge of banking products and services • Effective decision-maker • Strong interpersonal and team building skills • Results oriented • Must be highly organized and able to manage many concurrent projects