Managing Director - Commercial Credit Card Admin

April 3

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+3 more states

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $190k - $210k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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Webster Bank

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Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.

Commercial Banking • HSA Bank • Consumer Bank • Small Business • Asset Based Lending

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Administration of all aspects of the corporate card program • Oversee reporting, program enhancements, operations and change management for process and execution. • Responsible for maintaining program metrics to assist management in making data-driven decisions. • Strong focus on customer success and data driven analytics. • Administer, monitor, report on and provide guidance on Commercial card program. • Review card activity to ensure proper documentation are reviewed, guidelines for card usage, educate employees and elevate recurring issues to management. • Oversees the day-to-day operational management of the product, ensuring processes are operating as expected, leading issue resolution, supporting client acquisition, monitoring and measuring performance, keeping partners informed and providing oversight, working with vendors, etc. • Oversees the development and maintenance of the central repository of all client contracts, vendor contracts, and key contact information. • Oversees the process documentation including procedures, workflows, accounting treatments, credit underwriting, segregation of duties. • Develops and updates monthly financial reporting including spend trends, profitability metrics, portfolio analysis, forecasting, with possibility of participation in long-range goal planning. • Create and maintain reporting to optimize spend, encourage adoption. • Increase the effectiveness and efficiency of all related travel and expense policies and procedures in conjunction with the credit card program. • Liaise with the card vendor regarding issues and improvements to the card systems. • Resolve issues related to spend limits, declines, delinquency monitoring, and fraud activity in accordance with requirements. • Assist in tracking financial revenue from Commercial and Consumer as appropriate. • Update and manage training materials, policy and procedures, and communications to establish consistency and best practices. • Conduct periodic reviews with the vendor to review service levels against contractual agreements. • Lead and/or participate in card related projects and processes as needed • Work closely with Product, IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability. • Proven track record of decision making and problem solving based on analytics.

🎯 Requirements

• Bachelor's Degree required • 10+ Years of Commercial Card Industry experience required • Experience managing complex relationships with multiple contacts, including senior engagement required. • Strong written and verbal communication skills • Ability to effectively present information to clients in an understandable manner • Ability to plan and execute strategic objectives • Superior organizational, customer servicing and consulting skills • Ability to remain composed and focused on goals while facing pressure, obstacles, or setbacks • Ability to transcribe analytics into actionable items. • Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint.