Senior Analyst - Digital Product Management

February 26

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Webster Bank

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Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.

Commercial Banking • HSA Bank • Consumer Bank • Small Business • Asset Based Lending

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Collaboratively partner to advance the Consumer and Business Banking client servicing digital platforms. • Assist in defining product strategy and user experience to deliver reliable, competitive and innovative digital client solutions. • Assist in driving profitability by designing and executing on digital strategies that enable revenue growth, client retention and align with the bank’s long range planning objectives. • Analyze data to help in the formation of the digital products strategy and life cycle including desired client experience, features, functionality, pricing, marketability and compliance with regulatory requirements. • Collect market intelligence on product information, gap analysis, pricing and competitive positioning. • Support the Product Owners across relevant agile teams to perform LOB tasks and advocate for LOB priorities. • Partner with IT to assist in managing the roadmap and backlog for digital products, ensuring capabilities are delivered on time and per expectation. • Support requirements discovery, solution design, user story writing, feature development, and user acceptance testing. • Implement new processes, capabilities, or innovation that drives improved operational efficiencies. • Gather requirements during UX design sessions to complete user/task analysis, journey-mapping and assist in the product design. • Track relevant key performance indicators to identify opportunities for improvement. • Assist in the change management process by partnering to deliver communications and training on product introductions and/or enhancements to both colleagues and clients. • Maintain updated documentation on how our products function as reference material for colleagues/partners. • Ensure compliance with all regulations, policies, and procedures.

🎯 Requirements

• 5+ years digital product management experience or equivalent work experience • Bachelor’s Degree in Business, Technology or equivalent in related work experience • Strong knowledge of Agile principles, practices, and frameworks, particularly Scrum and Kanban. • Experience working with cross-functional Agile teams comprised of Developers, Quality Assurance, Business Analysts, UX and other roles. • Ability to effectively problem-solve • Strong analytical skills and experience developing and reporting on key performance indicators • Effective communications and collaboration skills, both written and verbal • Excellent project management and organizational skills • Accountability and drive to achieve results • Experience in the banking or financial services sector, with an understanding of core banking technology systems and processes. • Understanding of user-centered design for assisting in the creation of competitive Online & Mobile Banking solutions and Digital Payments experiences • Experience with tools such as Jira, Confluence, and other Agile project management software.