Client Account Manager - Wellness

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Wellworks For You

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Private labeled corporate wellness website • Nurse screenings • Health Risk Assessments • Wellness Challenges • Disease Management

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Description

• At Wellworks For You, our employees are dedicated to our client's success. • We are looking for an experienced Wellness Account Manager to join our team. • Our Account Managers are the point of contact for all aspects of their client's wellness program. • They actively take an interest in our client’s success, adding value by understanding their specific wellness program requirements, incentives, goals, and building a longstanding partnership with key stakeholders at various levels in the client's organization. • They are client facing professionals who are highly organized and can handle multiple projects at a time. • They enjoy working as part of a team but are motivated to complete their work on their own. • Interact with clients and participants daily regarding program details and provides excellent customer service by video, phone, email, and online chat. • Understand and identify program trends of each client and make strategic program design and service recommendations to ensure the clients overall goals are met and exceeded. • Build customized Wellness Portals (training is provided) for new clients and perform demonstrations via webinar or onsite meeting when necessary. • Create and distribute marketing and email communications to provide continuing education on the wellness program. • Manage client wellness challenges, communications, and track participation. • Work with Sales and the Implementation Team in developing customized programs and program renewals for assigned clients. • Assist Sales and the client by coordinating a smooth contract execution process. • Coordinate onsite events with third party vendors. • Generate and analyze reports, including but not limited to, wellness program utilization, event participation, and program analysis. • Lead new program rollouts for new clients. • Attend department meetings and client meetings via Microsoft Teams.

Requirements

• 2+ years in a B2B Account Management environment, Wellness and/or Healthcare Industry experience preferred • A positive attitude and strong customer service background and experience with relationship building • Excellent written and oral communication skills • A demonstrated ability to stay organized and on top of administrative tasks with attention to detail • Strong problem solving skills • Ability to work both independently and cooperatively as part of a team with enthusiasm, initiative and creativity • Flexible, open to new ideas, and willing to take on new responsibilities • Proficiency in Microsoft Office, especially Word, Excel, PowerPoint and Outlook. Ability to use VLOOKUP and pivot tables. • Ability to travel Nationally approximately 5% of the time when travel is safe.

Benefits

• Competitive salary • Additional Incentives • Growth opportunities • Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan • 401k with employer match • Employee Assistance Program through LifeMatters EAP • Mental health benefits, including access to paid therapy • Paid maternity leave after 12 months • Paid Time Off including time off to volunteer in your community • Casual dress code • Wellness program and teambuilding opportunities with incentives • Milestone anniversary program • Ongoing training and education