Senior Team Lead - Account Executives

November 19

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WEX

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Fleet payments • Heathcare payments • Travel payments • Virtual payments • Corporate payment solutions

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Description

• The Senior Team Lead is responsible for leading a team of Account Executives • Ensures client success, satisfaction, and growth within the team's portfolio • Oversees strategy, drives customer engagement, and ensures team performance • Plays a key role in strategic decision-making and cross-departmental collaboration • Develops and executes strategies for customer engagement, retention, and growth • Acts as a primary point of contact for clients, delivering exceptional customer service • Establishes processes for tracking key customer success metrics, analyzing performance • Collaborates with Sales team to identify and pursue upselling and cross-selling opportunities • Guides the team in addressing and resolving client concerns

Requirements

• high school diploma, Bachelor’s degree preferred • 5+ years of experience in customer success, account management, or related roles • 2+ years in a leadership role, managing a team • Industry knowledge in Healthcare or Benefits is highly desirable • Proven ability to lead and develop a high-performing team • Experience in setting clear expectations and managing team performance • Exceptional verbal and written communication skills • Ability to think strategically and develop long-term customer success plans • Advanced problem-solving skills • Excellent organizational and time management skills

Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement • and more.