Customer Success Manager - APAC & MEA

March 18

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Whatagraph

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Whatagraph is a fast and easy-to-use marketing data platform that helps marketing teams monitor and report on performance. It allows users to consolidate their data from all marketing channels, organize it, and create dashboards and reports that can be shared internally and externally. The platform features integrations with over 50 marketing tools, custom API, and BigQuery, enabling automated data flows and visualization in Looker Studio. Whatagraph offers intuitive visualization tools with drag-and-drop functionality, pre-built widgets, templates, and automated reporting, saving marketing agencies and in-house teams significant time on performance measurement and reporting tasks. The platform is highly valued for its customer support and ease of integration, making it a popular choice for over 1,000 marketing teams worldwide.

Analytics • Facebook • AdWords • GoogleAnalytics • Twitter

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 $7.2M Series A on 2021-09

📋 Description

• We empower global digital marketing agencies to make informed, data-driven decisions fast. • Using our intuitive platform with native integrations, templates, automation, and robust support. • Our culture is anchored in three core values: Own, Strive, and Care. • You’ll be responsible for proactively driving customer retention and expansion initiatives. • Build trust and strong relationships through regular calls and online meetings. • Become a trusted product expert, assisting customers in achieving their business goals. • Proactively manage customer renewals and identify opportunities for upselling. • Drive revenue growth and improve net revenue retention (NRR). • Lead a customized onboarding process tailored to each customer. • Collaborate with the Product team to relay insights and feedback.

🎯 Requirements

• 2+ years of sales experience within SaaS, software, digital marketing, or agency environments. • Proven track record in customer retention and growth. • Demonstrated ability to manage customer portfolios and build trust. • Strong commercial instinct with excellent presentation and negotiation skills. • Exceptional written and spoken English. • Proactive approach with persistence in identifying and expanding relationships. • Ability to analyze customer data and usage patterns. • Competence in managing complex projects such as customized onboarding and implementation. • Ability to work with Support, Product, and Marketing teams.

🏖️ Benefits

• Compensation: from €3,000/month gross base + 30% bonus, depending on your skills and experience. • Opportunity to participate in our Employee Stock Ownership Program. • Healthcare allowance and paid wellness days to keep your well-being in check. • You’ll play a key role in communicating its value to our customers. • You’re in charge of your own growth here, and will have full freedom to focus where you prefer. • You'll work within an international market, alongside our global teams spread across Europe and Africa. • You’ll have full access to the software necessary to enable your success.