Key Account Manager

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WhoCanFixMyCar

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Automotive marketing • Automotive aftersales • Customer Service • Price aggregation • Car servicing

11 - 50

💰 Seed Round on 2020-03

Description

• It's an exciting opportunity to join FixMyCar, the UK's leading online marketplace linking garages to customers. • The successful applicant will have proven experience in sales and account management with strong industry knowledge and understanding of market dynamics. • Ensure alignment with CCO on the sales strategy and provide input into commercial considerations. • Build and maintain strong relationships with key clients, focusing on retention and new business. • Understand industry trends, market conditions, and competitor activities to proactively identify potential risk and opportunities. • Challenge and constructively contribute to the company's decision-making process. • Manage delivery of contract and align and co-ordinate across the organisation where needed. • Conduct regular reviews with clients to assess their needs, address concerns, and provide solutions. • Identify and develop strategic account plans to achieve realistic sales targets. • Collaborate with cross-functional teams to ensure seamless delivery of products/services. • Educate and influence functional teams to align on the sales journey and the importance of exceptional customer service. • Ensure all commercial activities are in compliance with applicable laws and regulations.

Requirements

• Bachelor's degree/equivalent experience in business administration, sales, marketing or a related field and/or equivalent experience • 5 years proven experience in a similar role, strong industry knowledge and understanding of market dynamics • Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets • Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes • Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships • Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports (if required) • Proven experience of adding strategic value to organisation as a key account manager • Ability to work independently, as well as collaboratively in a team environment • Ability to interpret contracts and draft statements of work and adendums • Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions • High level of initiative, creativity, perseverance and flexibility • Proactive and self-motivated with a passion for delivering exceptional customer service • Excellent problem-solving skills and the ability to devise solutions • Strong interpersonal and relationship building skills with networking abilities to drive results • Willingness to partner and collaborate across functional areas (E.g. Technology and Product) • Strong Powerpoint & presentational skills

Benefits

• Fully remote/flexible working • Holidays: 25 days per annum + Birthday Leave (1 day) • Private Medical Insurance (70% Company funded) • Life Assurance (4x basic salary) • Pension: 5.5% Employer contribution (5% Employee contribution) • Employee Assistance Programme • Flu vaccinations allowance • Home-based allowance • Eye test allowance • 2 volunteering days • Elective work location change (work from anywhere) • Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)