Technical Support Representative

December 7

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Wing Assistant

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Internet • Personal Assistance • Virtual Assistance • Data Entry • Spreadsheet Management

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

Description

• Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.) • Provide tech support via phone, email, and chat • Help provide, update, and regularly send out invoices • Guide customers through the initial stages of interaction with the platform/product • Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs • Document customer interactions in the CRM and keep records up to date. • Use the client's ticket system to track service requests and customer feedback.

Requirements

• At least 1 year proven experience as a Technical Support Representative • Excellent English communication skills, both written and verbal • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP • Experience with word-processing software and spreadsheets (e.g., MS Office) • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to details • Able to work on a graveyard shift

Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay