Solutions Support Engineer

November 6

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Wiz

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Description

• Provide outstanding technical support experience. • Troubleshoot technical problems for customers with a mix of debugging, networking, system administration. • Create solutions for customers while scaling support using coding and scripting. • Responsible for technical customer support experience within the Wiz product. • Own, troubleshoot and solve customer technical issues. • Identify cases that require escalation (either technically or strategically). • Create, maintain, and coordinate incident management requests to product or engineering. • Design and implement solutions that scale the support offering through automations.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience and certifications. • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP) • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments • Experience with Kubernetes, system virtualization, cloud computing, cloud identity, security systems, cloud monitoring and logging, as well as local and cloud storage • Familiar with security frameworks or tools • Excellent organizational and project management skills • Fast learner, natural curiosity, and love of technology • Able to work a rotating schedule, including weekend availability • Experience with DevOps technologies • Familiar with REST APIs or GraphQL • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS) • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) • Understanding of relational databases