Agency Account Manager - Corporate Travel

June 28

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WorldVia

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Travel • Vacations

51 - 200

Description

• Serve as the primary point of contact for members in the Corporate pathway • Consult with Corporate pathway members to help them identify growth opportunities for their businesses by understanding WorldVia products and programs, implementation processes and requirements, and industry knowledge of corporate travel • Scope and project manage Corporate pathway member product implementations (e.g. implementing Concur online booking within a member's business) • Serve as the interface between members and the Travel Technology team • Prioritize and escalate member issues to the relevant WorldVia teams  • Partner with Member Success for front-line issue resolution • Assist Travel Technology team with defining Mid-office and automation requirements. • Mentor and encourage Corporate Pathway agency members • Develop and execute tactical corporate pathway training • Be the champion of the corporate product pathway, promoting its advantages and possibilities for growth • Accountable for driving corporate pathway revenue growth • Evaluate member’s GDS competency upon request • Conduct training for GDS agents as needed

Requirements

• 10+ years in the travel industry • Strong travel industry knowledge, with an emphasis on corporate/air travel • Expert GDS user (Sabre or Travelport required, multi-GDS including Amadeus preferred) • Experience with travel technology product implementation (online booking tools, duty of care, reporting, mid-office, and back-office) • Experience with Macintosh and Windows Operating Systems • Excellent troubleshooting, researching, and problem-solving skills • Strong communication and customer service skills • Ability to work in a fast-paced environment and manage multiple projects simultaneously. • Ability to adapt/respond to different types of communication styles and with all levels of internal/external contacts

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) • 401(k) with up to 4% Company Match • Paid Time Off + Company Holidays • Additional Time Off for Your Birthday and Work Anniversary • Discount Travel Program