Sales Enablement Manager

6 days ago

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations Manager

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WOW! Internet, TV, & Phone

WebsiteLinkedInAll Job Openings

Digital Cable • High Speed Internet • Wireless Networking • HDTV • Whole Home HD DVRs

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

💰 Private Equity Round on 2015-12

Description

• Responsible for leading and empowering the sales teams to be more effective and successful. • Providing tools, resources, training, and support to achieve sales targets across the residential teams of inbound sales, field sales and indirect sales. • Analyzing sales data, implementing cross-channel collaboration and process, and providing support to the sales team to ensure seamless operations and increased sales productivity. • Lead a team of Sales Support specialists. • Partner with various leaders to identify gaps in knowledge and potential solutions to improve sales productivity. • Work with new hire classes as needed to ensure training is completed. • Lead Academy Bay efforts post training period. • Responsible for sales support functions including quality controls checks through call monitoring, reviewing audit findings, call behavior analysis and identifying areas to improve customer experience. • Review service level targets and engage with the RCC leaders if targets are not being met to recommend immediate action based on agent availability. • Web lead monitoring: Review webleads worked by channel, review trends and opportunities. • Provide leadership support for Saturday shifts. • Monitoring MDU and market expansion penetration. • Turf loading for the supervisors and assistance with turf management analysis. • Field Sales distribution of web leads to the supervisors using macros to filter out pending/installed. • Monitoring cancel, helds, pending installs; assist with rescue tickets when supervisors are out in the field. • Processing credits Marketing- Ordering flyers and business cards per supervisor, review marketing materials, review ordering for efficiency and cost savings. • Cross team collaboration and alignment with program management and learning and development on upcoming initiatives. • Partnering with sales leaders to identify sales trends, best practices and impactful solutions to drive sales performance and coordination of product knowledge training and sales recertification across teams.

Requirements

• Bachelor’s degree and 5 years of leadership experience or equivalent combination of education and experience. • 5 years’ sales and leadership experience required • Excellent communication skills including active listening skills, the ability to communicate effectively over the telephone and ability to communicate technical information to a non-technical audience are critical to this role • Ability to read and interpret documents such as product information, training materials, and company policies • Ability to multi-task and function effectively and consistently in a fast-paced environment • Must possess a high level of initiative along with the ability to follow through on completion of duties and responsibilities with minimal supervision • Must be a self-starter able to work in a team environment • Microsoft M365 ICOMS and/or USHA billing systems • Salesforce and CRM analytics