Yelp
Yelp is a company dedicated to connecting people with great local businesses through a comprehensive platform that enables users to search for, review, and engage with various services and offerings in their area. Emphasizing community and inclusivity, Yelp fosters a collaborative workplace culture and is committed to employee growth and development, while prioritizing well-being and flexibility in their work environment.
Connecting people with great local businesses
Bilingual Sales Retention Specialist, Spanish
March 26
Yelp
Yelp is a company dedicated to connecting people with great local businesses through a comprehensive platform that enables users to search for, review, and engage with various services and offerings in their area. Emphasizing community and inclusivity, Yelp fosters a collaborative workplace culture and is committed to employee growth and development, while prioritizing well-being and flexibility in their work environment.
Connecting people with great local businesses
📋 Description
• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals • Work with both English and Spanish speaking customers
🎯 Requirements
• Bachelor's Degree or 3+ years of relevant client facing experience • Written and verbal fluency in communicating with Spanish speaking customers • Technically proficient with computers and information systems • Strong communication (verbal and written) • Excel with problem solving and troubleshooting • Experience in account management, sales, advertising, or small business (preferred) • Love for local businesses and understand their importance in local economies • Excellent time management and organizational skills with the ability to track and complete numerous details • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Ability to strike a balance between consulting and supporting as needed • Willingness to receive and implement feedback • Ability to embrace a fast paced and always-changing environment
🏖️ Benefits
• Full medical, vision, and dental • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan
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