Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
Customer Loyalty Representative
6 days ago
🇺🇸 United States – Remote
💵 $65k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
📋 Description
• The Customer Loyalty Representative (CLR) is a key member of the customer success team. • CLR's partner with district sales colleagues and use data to identify at risk adoptions and renew customers. • Provide ongoing customer education to maximize usage, retention, value and student outcomes across Pearson technology solutions.
🎯 Requirements
• 1-3+ years of experience in customer success, sales or customer facing experience in a highly matrixed organization. • Experience in client renewals and retention. • Experience using tools like Salesforce and Tableau to allocate time and resources effectively. • Demonstrated problem-solving skills, effective communication, and ability to collaborate between stakeholders.
🏖️ Benefits
• Flexible work environment • Sales incentive plan
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