Inbound Retention Specialist

3 days ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Yelp

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Yelp is a platform that connects people with great local businesses. It empowers users to discover and share recommendations for various services and experiences in their community. Yelp emphasizes inclusivity, personal development, and flexibility in the workplace, fostering a culture where individuals can grow while contributing to the collective success of the company and the people it serves.

Connecting people with great local businesses

1001 - 5000 employees

Founded 2004

👥 B2C

🛍️ eCommerce

🏪 Marketplace

💰 $25M Series E on 2010-01

📋 Description

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Be logged into an inbound phone queue for the majority of your day • Consult and educate our current Yelp advertisers • Show clients the value of Yelp through ad performance metrics • Use strong listening and conflict resolution skills to handle escalated clients • Become an expert in Yelp’s advertising solutions and adapt recommendations quickly • Exhibit strong communication skills both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals

🎯 Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience • Technically proficient with computers and information systems • Strong communication skills (verbal and written) • Excel with problem solving and troubleshooting • Experience in account management, sales, advertising, or small business (preferred) • Love for local businesses and understand their importance in local economies • Excellent time management and organizational skills with the ability to track and complete numerous details • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Ability to strike a balance between consulting and supporting as needed • Willing to receive and implement feedback • Ability to embrace a fast paced and always-changing environment

🏖️ Benefits

• Medical, vision, and dental • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday and 7 paid wellness days • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Work from home reimbursement