Customer and Retention Manager

6 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Snif

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Snif is a company specializing in the sale of fragrances, scented candles, and other scented products. They offer a unique try-before-you-buy model, allowing customers to experience their scents before committing to a purchase. Snif aims to make fragrance shopping fun and accessible, with high-quality scents at affordable prices. Their products are available for purchase online and through selected retail partners, such as Ulta Beauty.

candles • fragrance • scents

2 - 10 employees

💄 Beauty

🛒 Retail

🛍️ eCommerce

📋 Description

• Snif is setting the new standard in fine fragrance. • The search for high-quality scented products should be simple, accessible, and fun. • We bring our customers what they want to smell and develop new, unexpected ways for them to incorporate fine fragrance into their daily routines. • Every scent we develop is designed to be an immersive experience. • From the name, packaging design, and creative campaigns to someone’s first spray, we want them to see and smell the quality behind every release. • Our formulas are always made with top-shelf ingredients and are genderless, non-toxic, vegan, and cruelty-free. • Snif products are sold on our DTC site www.snif.co and can also be found at all Ulta Beauty locations. • We’ve been featured across notable press outlets including, Forbes, Fast Co., WWD, Vogue, Allure, Cosmopolitan, NY Mag, Harper’s Bazaar, and more. • We’re a lean team that’s expanding quickly, and we’re looking for someone who believes in our vision to shift the way people experience scents. • The Customer and Retention Manager will report directly to our VP of Customer and Retention, and will work closely with our teams across marketing, creative and brand, retail, and product development.

🎯 Requirements

• At least 3-4 years of work experience in marketing or high-growth role; relevant experience in an e-commerce/DTC environment or with a major retailer is a plus • Experience owning or managing email and SMS marketing programs • Genuine excitement for customer loyalty and the world of retention marketing • Exceptional organizational skills and attention to detail • Next-level time management and project management skills. You’re a pro at taking an idea and owning it until completion • Strength and rigor in navigating ambiguity. You’re a self-starter and a team player • Excellent verbal, written, and interpersonal skills that support developing and maintaining real, trusting relationships • Eagerness to roll-up your sleeves with a “figure it out” mentality • A curious and innovative mindset, constantly seeking ways to make a product or process the best it can be • Ability to translate data into simple, real-world outcomes and goals • Advanced proficiency in Excel, Powerpoint, and Google Suite • Experience with Klaviyo and Postscript is strongly preferred • A desire for (perhaps even a need for) the excitement, grind, and freedom that comes with an early-stage and fast growing startup

🏖️ Benefits

• Highly competitive salary and equity so you’re a part of the Snif family • Medical, Dental, and Vision healthcare insurance • 401K Retirement Plan with company matching • Paid Parental Leave • Flexible vacation and PTO policy • Industry-leading well-being and mental health benefits • Virtual and remote work as well as work-from-home setup • Snif product on us!