Customer Engineer - Solution Architect, Remote - Japanese Speaker

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Zero Networks

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Zero Networks is a company specializing in automated network security solutions, aiming to simplify and enhance the security posture of organizations through its Zero Trust architecture. Their platform provides innovative features like network segmentation, identity segmentation, and secure remote access, which are all automated, agentless, and powered with multi-factor authentication (MFA). Zero Networks promises rapid deployment and significant cost reduction for companies, offering a seamless integration of VPN speed with the security of Zero Trust Network Access (ZTNA). The company's mission is to allow organizations to focus on their core operations by reducing the complexities associated with securing their IT environments.

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Seeking a highly skilled, motivated, and customer-focused Customer Engineer to join our team. • Responsible for providing technical expertise, support, and guidance to customers. • Ensure customer satisfaction by delivering excellent service, troubleshooting technical issues, and implementing solutions. • Collaborate closely with the sales team to engage with prospective customers and understand their needs. • Present solutions and demonstrate the value of our products or services.

🎯 Requirements

• Japanese speaker – a must. • Japan-based or Japan-surrounding countries - a must. • Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience. • 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must • Strong technical background with proven experience as Customer Engineer or in a pre-sales / technical sales role, in the information security industry. • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences. • Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions. • Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions. • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment. • Willingness to travel to customer sites and industry events as needed.

🏖️ Benefits

• Stock options • Attractive benefits • Annual bonus (for non-commissioned roles)