SaaS Solutions Architect - Post Sales Implementation

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Zingtree

WebsiteLinkedInAll Job Openings

Customer Support • IT Support • Call Centers • Agent Scripting • Contact Center

11 - 50 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2022-01

Description

• Zingtree is the next gen, intelligent process automation platform that reimagines customer experience operations. • We are seeking a SaaS Solutions Architect with project management skills. • You will guide clients through the technical aspects of the implementation process. • The role requires a unique blend of technical expertise, project management skills, and customer-centric mindset.

Requirements

• Experience: 7+ years in a solutions architect, customer engineering, technical project implementation roles • Technical Skills: Hands-on experience with automation technologies, middleware, integration architecture patterns, authentication protocols, web services technologies, APIs, SOA, ESB, BPM, SDKs, and Databases. • Business Acumen: Specializes in digesting complex business requirements and designing workflow solutions. • Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with teams. • Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers. • Project Management: Strong organizational and project management skills. • Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.

Benefits

• Competitive Compensation with opportunity for discretionary bonus • Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us • 401K plans - Add to your retirement planning • Paid Parental Leave - Paid time off for parents to spend time with their new child • Unlimited PTO - Take the time you need to recharge and bring your best self to work • Flexible Remote Work - Work from anywhere • Co-Working Reimbursement - Expense up to $200 a month on co-working space • Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.