SaaS Solutions Architect - Post Sales Implementation

December 11, 2024

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Zingtree

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Zingtree is a company that empowers customer support through AI process automation, helping enterprises streamline and simplify complex support processes. It offers tools to create, manage, and automate support workflows, making it easier for customer service agents and customers to resolve issues efficiently. Zingtree integrates with various CRM systems and supports multiple industries including contact centers, healthcare, insurance, and home services. Through its dynamic workflows, Author Assist AI, and compliance automation, it helps businesses improve their customer experience with faster resolution times and enhanced compliance controls.

Customer Support • IT Support • Call Centers • Agent Scripting • Contact Center

11 - 50 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2022-01

📋 Description

• Zingtree is the next gen, intelligent process automation platform that reimagines customer experience operations. • We are seeking a SaaS Solutions Architect with project management skills. • You will guide clients through the technical aspects of the implementation process. • The role requires a unique blend of technical expertise, project management skills, and customer-centric mindset.

🎯 Requirements

• Experience: 7+ years in a solutions architect, customer engineering, technical project implementation roles • Technical Skills: Hands-on experience with automation technologies, middleware, integration architecture patterns, authentication protocols, web services technologies, APIs, SOA, ESB, BPM, SDKs, and Databases. • Business Acumen: Specializes in digesting complex business requirements and designing workflow solutions. • Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with teams. • Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers. • Project Management: Strong organizational and project management skills. • Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.

🏖️ Benefits

• Competitive Compensation with opportunity for discretionary bonus • Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us • 401K plans - Add to your retirement planning • Paid Parental Leave - Paid time off for parents to spend time with their new child • Unlimited PTO - Take the time you need to recharge and bring your best self to work • Flexible Remote Work - Work from anywhere • Co-Working Reimbursement - Expense up to $200 a month on co-working space • Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.