Strategic Customer Success Manager

3 hours ago

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Zyte

WebsiteLinkedInAll Job Openings

Web crawling • Web scraping • Scraping • Scrapy • Data Science

201 - 500

💰 $3M Debt Financing on 2021-12

Description

•At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. •Founded in 2010, we are a globally distributed team of over 240 Zytans working from over 28 countries. •We enable our customers to extract the data they need to continue to innovate and grow their businesses. •For over a decade, Zyte has built powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. •Reporting to our Head of Customer Success, we are looking for a Strategic Customer Success Manager who ensures our customers derive maximum value from our products.

Requirements

•3+ years demonstrated success in an Account Management, Pre-Sales or Customer Success role. •Technical background, or experience supporting technical software solutions. •Customer-centric and relationship-oriented at your core, you are committed to ensuring our customers’ success and adoption of Zyte's products. •Proven track record of achieving results while balancing demanding expectations. •High levels of organization in your workflows - you understand what it means to own a customer portfolio and to prioritize and manage your time efficiently. •Previous experience with one or more CRM, CSM, Analytics & Automation Tools would be an advantage. i.e. Salesforce, Intercom, Gainsight, Totango, Natero/Freshworks, Mixpanel, Pendo etc. •A passion for teamwork and collaboration - you'll be working with multicultural and multidisciplinary teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the Customer Success "brand" across our entire organization. •Excellent written, verbal, presentation and interpersonal communication skills. •Ability to work independently and as part of a remote team.

Benefits

•Influence Zyte's strategic direction and shape the web data industry. •Become part of a self-motivated, progressive, multi-cultural team and have the freedom to work remotely for a remote-first company. •Join us as we are on the verge of making enormous amounts of data useful in a way that was impossible before.