Senior Customer Success Manager - Enterprise

October 18

Apply Now

Receive Emails with Similar Jobs

1Password

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $620M Series C on 2022-01

Description

• We all have important information we need to manage, and protecting it should be easy. • Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. • Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. • The Senior Customer Success Manager understands larger/enterprise-level Teams and Business customers’ structures and needs, and guides them through established best practices throughout their 1Password lifecycle. • This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. • As a Senior Customer Success Manager the individual influences not only their own customers and processes, but processes across the entire Customer Success organization. • This is a remote opportunity within the UK.

Requirements

• A proven track record with ideally 5+ years experience managing a book of business in a SaaS or tech environment servicing customers through strategic calls and engagements • Maintaining account-specific insights and data, to inform forecasting with the highest possible accuracy • Reviewing account-specific and overall book health in relation to business reviews and customer engagements • Balancing individual customer’s success with company needs and opportunities • A knack for learning things on your own and quickly adapting to new environments • You are no stranger to providing robust, product-based solutioning for clients, ensuring timely resolutions • Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. • You enjoy translating technical terms for customers who find technology confusing or intimidating • Experiencing conducting Business Reviews, you have experience and are comfortable in working closely with executive leaders, and can navigate the nuances of working with different stakeholders to identify and drive value realization. • Familiarity with creating and executing on success plans to drive activation and engagement of customers • Working collaboratively with internal, cross-functional teams to ensure customer success • Strong communication skills using virtual collaboration tools. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning. • Fluency in German or French highly preferred

Benefits

• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly