Senior Manager, Customer Success

October 10

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Honeycomb.io

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devops • site reliability engineering • observability • microservices • logging

51 - 200

Description

•What We’re Building: Honeycomb is a service for observability, raising expectations of developer tools! •Who We Are: A passionate, inclusive team striving to live our values daily. •How We Work: A remote-first culture valuing delivery and accountability. •You will lead a growing Customer Success team, expanding our EMEA footprint. •What you'll do: Build diverse teams, drive customer success strategies, and inspire others. •What You'll bring: Proven leadership in Customer Success or related roles, strategic and organizational skills.

Requirements

•Experience: Team building and leadership experience in Customer Success, Technical Account Management, or related roles within the SaaS or Enterprise software industry. •Leadership Skills: demonstrable track record and ability to build, lead, mentor, and develop high-performing teams. •Strategic Mindset: Strong ability to think strategically while managing day-to-day operations. •Organizational Skills: Exceptional ability to handle multiple priorities and projects simultaneously. •Process Orientation: Deep understanding of the enterprise software subscription lifecycle and a knack for developing and documenting processes in a scaling environment. •Communication Skills: Excellent written and verbal communication skills, capable of engaging with both technical and executive audiences. •Data Savvy: Experience with customer facing and data analytics systems with the curiosity to explore and discover new insights.

Benefits

•Base + bonus for on target earnings (OTE) of £187,500 - £215,000 •A stake in our success - generous equity with employee-friendly stock program •Time to recharge - Unlimited PTO and paid sabbatical •A remote-first mindset and culture (really!) •Home office, co-working, and internet stipend •100% employee/75% for dependents coverage for all benefits •Up to 16 weeks of paid parental leave, regardless of path to parenthood •Annual development allowance •And much more...