Customer Service Representative

6 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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AAA

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AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

Transportation • Automotive • Travel • Financial Services • Insurance

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

📋 Description

• Work directly with customers through inbound phone calls. • Calls range from helping customers maintain their memberships to adding or upgrading memberships. • Listen and understand customer issues, while offering meaningful solutions. • Proactively offer valuable AAA products and services to meet their needs. • Actively listen and engage Members and fellow Team Members with a “can do” attitude. • Be open to training, coaching and development leading to positive career growth.

🎯 Requirements

• Prior customer service experience • Recent Call Center Experience Preferred • Must live within 30 miles of our Escondido, CA, location • Demonstrate excellent communication skills (written, verbal, and listening) • Ability to multi-task and perform well in a fast-paced environment • Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation • Ability to progress through required continuous training and development • A flexible, “can do” attitude to navigate our ever-changing environment • High school diploma or equivalent • Must be able to pass a background check and drug test

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!)