ABBYY
Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation
501 - 1000 employees
Founded 1989
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
💰 Venture Round on 2021-05
Enterprise Customer Experience Manager
December 12
ABBYY
Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation
501 - 1000 employees
Founded 1989
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
💰 Venture Round on 2021-05
Description
• Join ABBYY and celebrate your unique work style with flexible options. • Focus on driving your growth while being a trusted partner for intelligent automation. • Manage customer satisfaction and long-term retention as the Enterprise Customer Experience Manager.
Requirements
• Proven experience in customer success, account management, or technical support roles, preferably in an enterprise or B2B environment. • Experience managing and fulfilling enterprise-level support contracts, including meeting service level agreements (SLAs). • Strong understanding of the company’s products and technical offerings. • Exceptional customer service skills, with a focus on proactively solving customer issues. • Ability to manage complex customer issues and work cross-functionally with internal teams. • Strong interpersonal and communication skills. • Experience with customer health metrics and reporting platforms to monitor customer satisfaction.
Benefits
• Comprehensive medical, accidental, and life insurance • Weekly wellness sessions to support your physical and mental well-being • A generous paid time off policy
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