Account Manager - Commercial Accounts

13 hours ago

Apply Now

Receive Emails with Similar Jobs

Acentra Health

WebsiteLinkedInAll Job Openings

1001 - 5000

Description

• Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. • Lead the Way is our rallying cry at Acentra Health. • Acentra is looking for an Account Manager - Commercial Accounts (Remote U.S.) to join our growing team. • This role is at the heart of our daily operations for commercial contracts, ensuring that all tasks are executed in line with our service level agreements. • You'll play a key role in managing communication channels with both internal and external stakeholders, facilitating timely request fulfillment, setting clear operational expectations, and synchronized awareness. • Job Responsibilities: • Develop and strengthen relationships within a client program for the client. • Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements. • Serve as subject matter expert to clients by providing product functionality training and service information associated with the applicable division. • Demonstrate the impact of the company’s services for cost reductions and operations improvements. • Speak regularly with clients to provide operational updates, product updates, technical support, and other account-related reports. • Work directly with the operations team to ensure adherence to contract requirements and SLAs. • Track progress towards deliverables and operational milestones to provide weekly updates to management for review. • Prepare and maintain monthly operational reports required for delivery to clients based on contract performance in operational areas associated with the management of the contract. • Provides billing information to the finance department to ensure accurate and timely payment from clients. • Responsible for gathering information associated with business requirements and proposals for clients and presenting the information to the company’s management for pricing strategy. • Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client. • Facilitate the implementation process and connect operations, finance, and clinical areas to the new client. • Serve as a key implementation team member, acting as implementation manager as needed. • Work directly with the management team to identify upsell and new business opportunities within the current client base. • Develop and strengthen relationships within the pharmacy-related program for the client. • Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.

Requirements

• Required Qualifications/Experience: • High School Diploma or GED equivalent. • 2+ years of experience in the healthcare field. • 2+ years of experience in business process analysis and improvements. • Public and private sector healthcare experience and services to government or commercial clients. • Proven history in successfully managing multiple projects for client contracts utilizing project management methodologies. • Knowledge of Information Technology systems and applications. • Strong knowledge of Microsoft products. • Strong analytic and problem-solving skills. • Experience in identifying appropriate business needs of clients. • Strong writing skills. • Strong communication ability at all levels (staff, executive suite, and external clients). • High organizational and tracking skills. • Preferred Qualifications/Experience: • Associate’s or Bachelor’s degree from an accredited college/university. • Knowledge of the U.S. healthcare industry with commercial sector client experience. • Demonstrated high-level achievements in client relationship building and incident escalation management.

Benefits

• Benefits are a key component of your rewards package. • Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. • Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. • Compensation • The pay range for this position is $54,000-81,000 annually. • “Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”