Yesterday
β’ The Lead, Revenue Cycle Management Specialist is responsible for leadership oversight of the RCM domestic and global teams β’ Provide work assignments, feedback, training, and guidance to staff β’ Work closely with management to identify payor trends and develop RCM process improvements β’ Mentor and provide oversight assistance to the team β’ Evaluate business operations and processes to identify areas for improvement β’ Consult across teams, providing mentorship, and specialized knowledge β’ Streamline the production process and analyze team strengths β’ Respond to internal inquiries for coaching assistance and resolve escalations β’ Train new employees and help CSRs with customer interactions β’ Analyze information, problem solve, and identify opportunities β’ Develop and enhance process and payer-specific job aids and procedures β’ Investigate escalated billing inquiries and ensure patient confidentiality β’ Complete compliance training and maintain program compliance
β’ High School Diploma required; Associated degree preferred β’ Three (3) years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management regardless of industry required β’ Two (2) exact job experience in HME, Diabetic, home medical supplies, Pharmacy, HH environment is preferred. Exact job experience is considered any of the above tasks in a Medicare-certified HME, IV, or HH environment that routinely bills insurance.
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