Commercial Lines Account Manager
October 20
Description
• Work with a variety of carriers and customers to create an outstanding customer experience. • Handle daily communications among clients, producers and underwriters. • Maintain agency system/applications with current information. • Address customer inquiries regarding their insurance coverages. • Process insurance applications, endorsements, binders, quotes, rating, etc. • Market accounts to multiple insurance carriers. • Claims reporting and follow-up between insurance carrier and insured when appropriate. • Respond to client inquiries/issues within SLA timelines. • Inform and educate clients about coverage, exclusions and exposures; documenting electronic files accordingly. • Assist clients in making appropriate coverage changes. • Act as coverage/risk consultant for agents’ accounts where we have responsibility for sales. • Respond to clients’ needs by producing binders, certificates, policies and other related items accurately and timely. • Ability to analyze, negotiate and prepare carrier renewal. • Market, negotiate, prepare, and analyze alternative renewal options as appropriate. • Input required renewal information into system, as necessary. • Cross selling / up selling lines of coverage when working with accounts for agents who purchase the sales module.
Requirements
• Current P&C Producer license • 3 years minimum Commercial Lines experience • Experience servicing multi-line commercial mid/large market accounts • Strong written and verbal communication skills • Passionate about delivering customer service at a high level • Ability to build productive relationships and strong rapport with VIP clients • Self-motivated and competitive • Solid organizational, time management and prioritization skills
Benefits
• Paid Time off • Group Health Insurance • Short- and long-term disability • Vision coverage • Life insurance • 401K with 3% company match • Other benefits available.
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