Commercial Lines Account Manager

October 20, 2024

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Agency Administrators, Inc.

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Agency Administrators, Inc. is a comprehensive customer care center specifically designed for independent insurance agencies. It provides a wide array of services including customer care, bookkeeping, premium payables, carrier communications, and more. Agency Administrators helps agencies grow by offering support services that eliminate the hassle and costs of managing customer service staff. The company also assists agencies in succession planning, enabling agency owners to step back from daily operations while maintaining ownership and income. With a process that includes discovery, underwriting, planning, and implementation, the company manages and reports the results of these services in real time, allowing agency owners to focus on other strategic initiatives.

51 - 200 employees

🤝 B2B

🏢 Enterprise

📋 Description

• Work with a variety of carriers and customers to create an outstanding customer experience. • Handle daily communications among clients, producers and underwriters. • Maintain agency system/applications with current information. • Address customer inquiries regarding their insurance coverages. • Process insurance applications, endorsements, binders, quotes, rating, etc. • Market accounts to multiple insurance carriers. • Claims reporting and follow-up between insurance carrier and insured when appropriate. • Respond to client inquiries/issues within SLA timelines. • Inform and educate clients about coverage, exclusions and exposures; documenting electronic files accordingly. • Assist clients in making appropriate coverage changes. • Act as coverage/risk consultant for agents’ accounts where we have responsibility for sales. • Respond to clients’ needs by producing binders, certificates, policies and other related items accurately and timely. • Ability to analyze, negotiate and prepare carrier renewal. • Market, negotiate, prepare, and analyze alternative renewal options as appropriate. • Input required renewal information into system, as necessary. • Cross selling / up selling lines of coverage when working with accounts for agents who purchase the sales module.

🎯 Requirements

• Current P&C Producer license • 3 years minimum Commercial Lines experience • Experience servicing multi-line commercial mid/large market accounts • Strong written and verbal communication skills • Passionate about delivering customer service at a high level • Ability to build productive relationships and strong rapport with VIP clients • Self-motivated and competitive • Solid organizational, time management and prioritization skills

🏖️ Benefits

• Paid Time off • Group Health Insurance • Short- and long-term disability • Vision coverage • Life insurance • 401K with 3% company match • Other benefits available.