ifeel - Humanising Growth
Online Therapy • Psychotherapy • Health & Wellness • Emotional Well-being • Mental Health
Account Manager
October 20
ifeel - Humanising Growth
Online Therapy • Psychotherapy • Health & Wellness • Emotional Well-being • Mental Health
Description
• Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. • You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. • As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. • You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. • We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. • We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. • Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.
Requirements
• 3+ years of customer relationship or account management experience working in software as a service (SaaS) • Solutions and results-oriented mindset • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities • Highly organized with strong project management and time management skills • Hands-on experience with product training to external customers • Proven experience delivering value-based communications • Strong ability to facilitate meetings with customers and users of various levels of seniority • Empathy for customers • Experience with opportunity identification for account expansion and revenue growth • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers
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