Account Manager

October 20, 2024

Apply Now

Receive Emails with Similar Jobs

ifeel - Humanising Growth

WebsiteLinkedInAll Job Openings

ifeel is a holistic mental wellness platform designed to support employee well-being within organizations. This platform partners with HR departments to address mental health needs, aiming to inspire team growth and enhance corporate culture. ifeel offers global access to licensed psychologists, available in over 25 languages, providing professional consultation to create long-term mental wellness strategies. The company helps organizations by providing insightful, aggregated data reports and ensuring professional service quality and confidentiality. With a focus on prevention, intervention, and education, ifeel integrates mental wellness solutions into corporate culture, offering an essential resource for improving employee mental health and productivity.

Online Therapy • Psychotherapy • Health & Wellness • Emotional Well-being • Mental Health

201 - 500 employees

Founded 2017

👥 HR Tech

🧘 Wellness

🤝 B2B

📋 Description

• Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. • You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. • As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. • You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. • We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. • We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. • Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

🎯 Requirements

• 3+ years of customer relationship or account management experience working in software as a service (SaaS) • Solutions and results-oriented mindset • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities • Highly organized with strong project management and time management skills • Hands-on experience with product training to external customers • Proven experience delivering value-based communications • Strong ability to facilitate meetings with customers and users of various levels of seniority • Empathy for customers • Experience with opportunity identification for account expansion and revenue growth • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers