Software Engineer - Community Support Platform

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Airbnb

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travel accommodations • collaborative economy • hospitality

5001 - 10000

💰 Post-IPO Equity on 2020-12

Description

• Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. • The Community Support Platform (CSP) team is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. • CSP ensures that our community of guests & hosts receive exceptional support through products and services that drive efficiency, scalability, and high-quality solutions. • As an engineer on the IVR Product team, you will join a talented and inclusive group of individuals passionate about technology quality and efficiency. • You will play a significant role in shaping our technical vision while developing workflows that focus on delivering exceptional voice user experiences. • Your contributions will help shape the vision and direction of our IVR solutions, ensuring that we continue to push the boundaries of voice-based customer support. • You will be responsible for creating innovative products and a solid platform that delivers exceptional user experiences, while fostering a culture of continuous improvement and technical excellence.

Requirements

• 2-4+ years of industry experience with a Bachelor's/Master's degree in CS or equivalent experience. • Strong expertise in backend systems for service-oriented architectures. • Experience with chatbots, voice assistants, or AI-driven products is a plus. • Experience with contact center systems (e.g., Genesys, Twilio) is also a plus. • Proficiency in at least one major programming language (e.g., Java, Kotlin, Ruby, Python). • Passionate about delivering products end-to-end, from ideation through planning, implementation, and experimental A/B testing. • Excellent communication skills and a collaborative spirit, with the ability to work effectively across diverse teams. • Passionate about efficiency, availability, and technical quality.

Benefits

• The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. • The base pay range is subject to change and may be modified in the future. • This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.