Technical Support Developer, API Sources

2 days ago

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Airbyte

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Making data available and actionable to everyone, everywhere.

data engineering • data integration • ETL • ELT • open source

51 - 200

Description

• As a Layer 3 Support Engineer, provide advanced technical support for API connector sources. • Use data-engineering skills to debug customer issues with data pipelines. • Collaborate with Layer 2 support agents to resolve escalated issues. • Advocate for customers, collaborating with Product and Engineering teams. • Triage and prioritize user issues; develop code to address them. • Focus on automation and creating a knowledge base to enhance functionality.

Requirements

• Background: Computer Science or adjacent degree or 2 years of Data Engineering or Software Engineering experience or 3+ years as an L2/L3 Technical Support Engineer. • Experience working closely with Engineering teams and/or Developer customers. • Proficiency in Python, Github, Docker, and SQL. • Familiarity with data pipelines, APIs, unit tests, and troubleshooting. • Excellent technical research skills and customer-centric communication. • About you: growth mindset, analytical, self-starter; passion for continuous learning and improvement. • Build leverage: week-long tasks should take ten minutes next year. • Belief in company values.

Benefits

• Relocation - Airbyte will assist with U.S. relocation for San Francisco roles. • Unlimited Paid Time Off - expected minimum of 25 PTO days per year. • Parental leave - 16 weeks of paid parental leave for new parents. • Sponsored Travel - annual company-wide retreats and team offsites. • Open book policy - reimbursement for books purchased for professional development. • Continuous learning/training policy - sponsorship for conferences and training programs. • Competitive benefits package for US-based employees including: • Blue Shield or Kaiser Medical Insurance - 100% coverage for employees and dependents. • Dental and Vision Insurance - 100% coverage for employees and dependents. • Life and AD&D Insurance - 100% coverage for employees. • Short-term and Long-term Disability Insurance - 100% coverage for employees. • Healthcare insurance stipend for those outside the US who need it. • 401k for US-based employees. • FSA (flexible spending account). • Work Visas - sponsorship for H1B Transfers, TN Visas, and Green Cards.