Technical Customer Success Manager - Healthcare IT
6 days ago
Description
• AIRS Medical Inc. is a medical AI startup improving patient experience with innovative products. • As a Technical Customer Success Manager, ensure healthcare clients maximize SwiftMR software value. • Configure and deploy SwiftMR, troubleshoot issues, and support clients' technical needs.
Requirements
• 5+ years in a technical or application support role within healthcare IT • Proficiency with TCP/IP networking and DICOM networking • Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable • Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues • Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users • 10+ years in a technical or application support role within healthcare IT (Preferred) • Experience implementing radiology AI software in hospital settings (Preferred)
Benefits
• Work type: Full-time • Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work from home, with occasional business travel • Collaborate with team members around the country and the world
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