Insurance Housing Account Manager

August 29

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Alacrity Solutions

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From damaged to done, we help people and businesses quickly recover after a disaster.

Claims management • catastrophe response • third party administration • temporary housing • managed repair

501 - 1000

Description

• Contact customers quickly upon receipt of new housing request. • Timely database entry of new requests. • Communicate with clients to ensure all of their needs are understood and addressed. • Maintain database entries on a daily basis to ensure proper timeline of events are documented. • Locate and coordinate housing placements for THD customers. • Review detailed furnishings list with the customer and confirm items ordered are correct. • Detailed review of all correspondence received by the landlord to ensure accuracy. • Coordination of all aspects of the placement to ensure a successful move in. • Daily communication with customers to provide an accurate status update. • Resolve any issues that may arise during a housing placement. • Contribute and assist team members to meet goals and deadlines. • Possess time management and organization skills in order to handle multiple tasks and clients at once. • Build and create strong customer relationships with new and existing clients. • Responsible for answering rollover and team calls.

Requirements

• 1-2 years of Real Estate, Adjusting or Insurance Housing experience preferred. • High School diploma.

Benefits

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program • HSA Bank with selection of High Deductible Health Plan • 401K plan options • Paid Time Off- to include vacation and a sick time bank • Paid Holidays