Key Account Manager

October 20

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Alan

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Santé • Assurance Santé • Well-being • Health • Insurance

501 - 1000

Description

• Handle a portfolio of strategic accounts and flagships companies • Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan • Proactively identify potential signals of dissatisfaction and implement solutions to answer them • Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins • Analyze and present consumption reports to customers through business reviews • Identify and execute out-of-the-box initiatives to engage our existing customers • Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points • Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability • Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

Requirements

• You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels • You are fluent both in French and English • You are experienced in dealing with companies of more than 300 employees • You have the tact and empathy that make great negotiators • You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency • You are analytical and love to solve problems in order to delight our members • You have great active listening skills and are a master in the art of crafting the right follow-up message • You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market • It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have)

Benefits

• Fair rewards. Generous equity packages complement your base salary. • Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. • Flexible vacation policy and flexible working hours. Organize your time as you wish. • Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. • Transport. Country-specific commuter benefits. • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Parental leave. Extended parental leave for all new parents.