Director of Care Concierge

October 27

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Allara

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💰 $10M Series A on 2023-10

Description

• About Allara • Your health is not one thing; it's everything. We built Allara to provide effective solutions and consistent 1:1 medical support for women. • We're listening to you, and your body, so you can live your healthiest, fullest life. • About the role: • We’re looking for a dynamic and compassionate individual to lead and scale our Care Concierge team. • This role will be the senior leader responsible for delivering exceptional customer and provider experience at Allara. • Your primary focus will be on providing leadership and direction for our Concierge Team. • This is a high-impact role with the opportunity to grow and shape a critical business function.

Requirements

• 5+ years of experience leading customer support/ practice management functions within a healthcare setting; with a strong preference for telehealth and startup experience. • Proven track record in a leadership role within a customer-facing environment, preferably in the healthcare or telemedicine industry. • Strong understanding of telemedicine practices and the healthcare landscape. • Excellent interpersonal and communication skills, with a focus on empathy and active listening. • Exceptional problem-solving abilities and the ability to make critical decisions under pressure. • Demonstrated ability to motivate and develop team members to achieve their full potential. • High level of detail orientation and proficient in analytic thinking • Ability to manage multiple priorities and work independently in a fast-paced environment

Benefits

• Compensation: Base salary + Equity • Medical/Dental/Vision • 401(k) • Unlimited PTO