Account Executive

August 8

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Arcadia

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We transform data into powerful insights that deliver results.

Healthcare Analytics • Value-based Care • Population Health Management • Care Management • Predictive Analytics

201 - 500

💰 $29.5M Venture Round on 2020-01

Description

• Relationship Management: Serving as the primary account management representative for a portfolio of customers valued at $3-$5M in total annual revenue • Long-term Partnerships: Developing and maintaining long-term partnerships with customers to ensure the adoption of Arcadia as their population health platform. This includes account planning, strategic executive-level discussions, managing escalations, and monitoring/impacting the financial success of the customer account • Strategic Planning: Conducting routine and scheduled strategic planning sessions with customers, tracking progress and key milestones in an account plan for each customer • Account Growth: Identifying and developing growth opportunities within accounts which includes new connectors/data sources, Arcadia Insights engagements, Life Sciences program participation, and new modules • Revenue Tracking: Tracking and reporting on revenue metrics for client accounts, ensuring targets are met or exceeded • Revenue Growth: Developing strategies to grow revenue within existing accounts through upselling and cross-selling • Customer Satisfaction: Accountable for customer Net Promoter Score (NPS), product adoption, referenceability, and overall satisfaction. Additionally, responsible for contract renewal linked to these satisfaction indicators • Communication and Engagement: Acting as a conduit between Arcadia and the customer, supporting engagement and communication on key partnership opportunities such as presentations/webinars, Aggregate, KLAS ratings, Life Sciences program, and value-based care strategic planning • Data Analysis: Using data and analytics to inform account strategies and decisions • Reporting: Creating detailed reports on account performance and presenting them to senior management • Governance: Establishing and leading customer governance structures • Value-Based Care Expertise: Providing value-based care expertise to customers and internal resources • Collaboration: Working individually on the above tasks while maintaining communication and shared understanding with Implementation Managers / Customer Success Managers assigned to the customer’s account • Tool Utilization: Managing the partnership using tools such as Salesforce CRM, Box, Confluence, etc.

Requirements

• Bachelor’s degree required; Master’s degree preferred • At least 3-5 years in healthcare, ideally in value-based care or healthcare technology; hands-on experience with P&L management, customer engagement strategies, project management principles, tools, and methods; ability to effectively identify and mitigate project- and account-level risks • Ability to travel approximately 30% • Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc. • Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders

Benefits

• Opportunity to work with a dedicated team delivering excellence to our customers daily • Comprehensive benefits package, including competitive compensation and benefits • Become an expert in clinical and claims healthcare data • Be part of a mission-driven company transforming the healthcare industry by improving patient care • Flexible, remote-friendly work environment with a supportive and vibrant company culture • Employee-driven programs and initiatives for personal and professional development • Membership in the Arcadian and Barkadian Community