Technical Support Engineer

12 hours ago

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Enterprise Content Managment • Accounts Payable Imaging & Workflow Automation • Travel & Expense Management • Advanced Fraud Detection and Prevention • Business Process Automation

51 - 200 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

Description

• As a Technical Support Engineer (TSE), you’ll be a trusted problem-solver and advisor to our customers • Focused on timely and empathetic resolutions of technical issues • Maintain high customer satisfaction (CSAT) • Collaborate across teams to refine product usability • Deliver proactive customer education • Optimize workflows for seamless support delivery

Requirements

• 1 to 3 years in technical support roles, preferably in SaaS or software environments • Strong troubleshooting expertise with proficiency in SQL, database management • Experience with ERPs like Workday • Experience with OCR technologies (MSFR, ABBYY, Iron, etc…) • Debugging programming languages (e.g., Python, C#, Go) • Exceptional written and verbal communication, attention to detail • Proven ability to resolve complex customer issues collaboratively • A commitment to continuous improvement, customer satisfaction, and operational excellence • Must live in the Eastern Standard Time zone or be willing to work Eastern Standard hours

Benefits

• Competitive pay • Exceptional benefits including unparalleled 401(k) matching • Unlimited time off • Comprehensive health care benefits (100% covered for employees, 50% for dependents) • Generous retirement plan match • Annual Lifelong Learning & Wellness Allowance • Flexible time off • Paid holidays • One week off between Christmas and New Year’s • Charity matching and volunteer days • 12 weeks of paid parental leave • Flexible schedules • Great tools and tech to do your best work